Billing & subscription tiers

Billing in BestDefense is per organization. Each organization has its own subscription, and the products — Vortex and Maelstrom — each have their own subscription and tiers. Managing billing requires a billing-management permission; see Allow-rules.

Note

The current plans, prices, usage, and invoices always live in the app. Open your organization’s subscriptions and billing pages for the up-to-date details — this page explains the concepts, not the numbers.

Tiers

A tier determines which features your organization can use and how much capacity it has. Vortex’s primary tiers are Starter, Growth, and Enterprise. Higher tiers unlock more — for example AI pen-testing, higher scan intensities, scheduling, and more credits and capacity. Maelstrom has its own plans with its own features.

Upgrading or downgrading changes both what you can do and how much you can do. If a feature like AI pen-testing or scheduling isn’t visible, it’s usually because your current tier doesn’t include it — check the plan options in the app.

Credits

Some actions consume credits. A typical example is generating an AI remediation pull request. Credits are part of your subscription and reset on renewal. When you run low, you’ll be limited until the next renewal or until you move to a tier with more credits.

Caps

Some resources have caps — limits on how many of something your plan allows. Examples include the number of targets, repository connections, and team members. Unlike credits, caps aren’t consumed and reset; they’re a ceiling. When you hit a cap, you’ll need to free up room or upgrade.

Managing your subscription

From the app’s subscriptions and billing pages you can:

• See your current tier and what it includes.
• Review usage against your credits and caps.
• Upgrade or downgrade your plan.
• View and download invoices.

Tip

If a member can’t see billing controls, they’re missing the billing-management permission. Have an admin assign the relevant allow-rule.